1. What types of shoes do you offer?
We specialize in comfortable footwear designed for everyday wear. Our collection includes:
  • Boat Shoes: Perfect for casual outings
  • Boots: Durable options for all-weather adventures
  • Loafers: Premium office-appropriate footwear
  • Sandals: Comfortable warm-weather options
  • Slippers: Plush comfort for cozy evenings at home
All our shoes are crafted with attention to comfort and quality.
2. Where do you ship to?
We proudly ship to customers across the globe! However, we are currently unable to deliver to some remote locations and parts of Asia. Your eligibility will be checked during checkout. Our distribution center is located at 2746 Hickory Heights Drive, Baltimore, US 21202.
3. What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Delivered in 10-15 business days after processing via DHL or FedEx with full tracking
  • Free Shipping: Available on orders over $50, delivered within 15-25 business days after processing via EMS
Please allow 1-2 business days for order processing before shipment.
4. How can I track my order?
For Standard Shipping orders via DHL or FedEx, tracking information is available every step of the way. You will receive a tracking number via email once your order ships. For EMS shipments, tracking may be available depending on your location.
5. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience and security.
6. What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn shoes in their original packaging within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
7. How do I contact customer service?
Our dedicated customer service team is here to help with any questions about deliveries, order tracking, or anything else. Reach us at [email protected]. We’re committed to your comfort and satisfaction.
8. Do you offer international sizing?
Yes! Our size chart includes conversions for international customers. Please refer to our detailed sizing guide on product pages to ensure the perfect fit. Remember, you can always exchange within 15 days if the fit isn’t quite right.
9. How do I care for my shoes?
Each pair comes with specific care instructions based on materials. Generally, we recommend:
  • Using appropriate cleaners for leather, suede, or fabric
  • Allowing shoes to air dry naturally
  • Using waterproofing spray for weather-resistant styles
  • Storing in a cool, dry place away from direct sunlight
10. Are your shoes truly comfortable?
Absolutely! Comfort is our primary commitment. Each pair is hand-checked for quality before leaving our warehouse to ensure it meets our standards. We’ve designed our footwear with thoughtful features like supportive insoles, flexible soles, and premium materials—all working together to provide all-day comfort from the moment you step into them.