At Comfy Shoes Store, we’re dedicated to ensuring your complete satisfaction—from the moment you browse our collection to the day your new favorite shoes arrive at your doorstep. We’ve designed our shipping and returns policies to be as comfortable and straightforward as our footwear.
Shipping Information
Order Processing
We process all orders within 1-2 business days after payment confirmation. You’ll receive a confirmation email with your order details and tracking information once your package ships.
Shipping Methods & Timeframes
We offer two convenient shipping options to meet your needs:
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Note: Delivery times are estimates and may vary based on your location and customs processing. During holiday seasons or peak times, deliveries may take slightly longer.
International Shipping
We ship worldwide! However, we currently cannot deliver to some Asian countries and remote regions. At checkout, you’ll be able to see if we ship to your location.
Important: International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the product or shipping costs and are the responsibility of the recipient.
Returns & Exchanges
We want you to be completely satisfied with your Comfy Shoes purchase. If your footwear isn’t the perfect fit for your comfort needs, our straightforward returns and exchanges process ensures we make it right.
Our Return Policy
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:
- Unworn and in original condition
- In the original packaging
- With all tags attached
Important Hygiene Restriction: For health and safety reasons, we cannot accept returns on slippers that have been removed from their original packaging or show any signs of wear.
All other products (boat shoes, boots, loafers, and sandals) are eligible for returns when the above conditions are met.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the product you wish to return or exchange
- We will email you a return authorization form and shipping instructions
- Pack the item securely in its original packaging, include the completed form, and ship to our Baltimore facility
- Once received and inspected, we will process your refund or exchange within 3-5 business days
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
International Returns: For our international customers, the return process is the same. However, please be aware that you are responsible for any customs fees, duties, or taxes associated with returning items to the United States. These costs are non-refundable.
Refund Information
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed to your original method of payment within 5-10 business days, depending on your payment provider’s processing times
- Credit card payments (Visa, MasterCard, JCB): Refunds will be issued to the original credit card
- PayPal payments: Refunds will be issued to your PayPal account
Please note: Original shipping charges are non-refundable for returns due to change of mind.
Exchanges
To exchange an item for a different size or color, follow the standard return process and indicate that you would like an exchange. We will ship the replacement item once we receive your return.
For exchanges to a more expensive product, you will be charged the difference; for less expensive products, we will refund the difference.
Return Request Template
Use the following template when emailing us your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Comfy Shoes Store Customer Service,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return: [Reason]
Please send me the return authorization form and instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Questions?
Our customer service team is here to help with any questions about shipping, returns or exchanges:
Email: [email protected]
Address: Comfy Shoes Store, 2746 Hickory Heights Drive, Baltimore, US 21202
Thank you for choosing Comfy Shoes Store, where your comfort is our priority—in both our products and your shopping experience.